Using the SNAPmobile Phone App

Enable staff to make and receive calls and texts from their mobile device as if using their office phone.

Download the App
- Go to the App Store (iOS) or Play Store (Android).
- Search for SNAPmobile and install it.
Login to the App
- Open the app.
- Host/ID: fluentphone
- Login Name: Your company email address.
- Password: Your Phone Portal password.
  - If forgotten, reset it via:
    - The app’s “Forgot password” link.
    - FluentPhone Portal > “Forgot Password”.
Initial Permissions
- Notifications: Tap Allow to enable call/message alerts.
- Contacts: Optional – grants access to your phone’s contacts.
- Microphone: Tap OK to allow call functionality.

Calling:
- Go to the Contacts tab.
- Select a saved contact or tap the orange dialer button in the lower-right corner to enter a number.
Texting:
- Tap Chat and SMS (bottom menu).
- Tap the Pen icon (lower-right) to:
  - Enter a number manually
  - Or select from your contacts (if access granted).
- You’ll receive texts sent to your Shanholt direct dial number (e.g., 212-231-47XX, where XX = your extension).
Logging Out:
- Tap the 3 lines (lower-right corner).
- Tap Log out to stop calls from ringing on your mobile.

Make sure both the SNAPmobile app and your mobile OS are updated.
Open the app > Tap the 3 lines > Settings > Enable Echo Cancellation.